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What this technology is about, what its advantages are and business email list how you can use it in your company, we have the perfect post for you. What is a callbot? As we said before, we have all talked to these machines at least once in our lives. What happens is that maybe we didn't know we were doing it. That is why it is important to know what this technology is and how it works before discovering how you can make the most of it in your company. Callbot is made up of the English words “ call ” and the abbreviation in the same language for “ robot ”. Translated into Spanish it is as if we were business email list talking about a call robot. Ultimately, that's what it's all about. It is a system that uses Artificial Intelligence to answer calls.

The attention it offers is very similar to what a person business email list would give, and the level of customization depends largely on the technology used. It is very common to use it in call center software to answer incoming calls. Thus, agents are freed from business email list repetitive tasks that can be easily automated, allowing them to focus on others that require greater concentration. Sometimes it is common to use the word chatbot as well . In short, they are the same tool, since they use business email list the same technology and have the same function. The only difference is the media in which they are used.



The former, as we have said, are aimed at answering business email list telephone calls. In addition, they are usually somewhat more complex because in addition to recognizing the language and looking for an answer, they must convert the text into speech. For its part, a chatbot or virtual assistant is used in communications through instant messaging. callbot-fonvirtual How does a callbot work? These tools are based on natural language recognition systems . They are able to business email list search for words or texts that give the most natural and adjusted response possible.